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Privacy Policy

Effective Date: June 2025

1. Introduction

At The Scrub Club, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our cleaning services. By using our website or booking our services, you agree to the terms described in this policy.

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2. Information We Collect

We may collect the following types of information:

a) Personal Information

  • Full name

  • Email address

  • Phone number

  • Home or business address (for service purposes)

  • Payment details (only if required for invoicing)

  • Service preferences or instructions

b) Non-Personal Information

  • IP address

  • Browser type and version

  • Time zone and location

  • Usage data and interactions on our website

 

3. How We Use Your Information

We use your information to:

  • Schedule, deliver, and manage cleaning services

  • Contact you about your appointments or rescheduling

  • Respond to your questions, feedback, or complaints

  • Improve our website and services

  • Send invoices or receipts

  • With your consent, share promotions or service updates

We do not sell, rent, or share your personal data with any third-party marketers.

 

4. Legal Basis for Processing (Under GDPR, if applicable)

We process your personal information:

  • To fulfill a service contract

  • Based on your consent

  • To comply with legal obligations

  • To protect your safety or ours (e.g. fraud prevention)

 

5. Data Retention

We retain your personal information only as long as necessary for:

  • Providing our services

  • Complying with legal, tax, or reporting requirements

  • Resolving disputes or enforcing our agreements

You may request deletion of your data at any time (see Section 8).

 

6. Security of Your Information

We take reasonable and industry-standard security measures to protect your data, including:

  • Secure servers

  • Data encryption

  • Access control and employee confidentiality

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute protection.

 

7. Third-Party Services

We may use third-party platforms (e.g. Wix, Stripe, Google Analytics) for bookings, analytics, or payments. These providers have their own privacy policies which we recommend reviewing.

 

8. Your Rights

You have the right to:

  • Access your personal data

  • Request corrections or deletion

  • Withdraw consent at any time

  • Lodge a complaint with a data protection authority (if applicable)

To exercise these rights, contact us at: clubthescrub@gmail.com

 

9. Cookies & Tracking Technologies

Our website may use cookies to:

  • Analyze site traffic

  • Improve functionality

  • Remember your preferences

You can control cookie settings through your browser.

 

10. Children’s Privacy

Our services are not intended for individuals under 16. We do not knowingly collect data from minors.

 

11. Policy Updates

We may update this Privacy Policy from time to time. When we do, we will update the "Effective Date" at the top of this page.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us at: clubthescrub@gmail.com

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